My Xbox is stuck on the startup screen and yes I have tried holding the power button and...

Hi Htjarb, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to do a system reinstall.

For a detailed guide, please use this link: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

It's a two-step process using a computer and your console, I highly recommend you use the above link for a better reading experience.

If that does not work, you may need to send your console for repairs.

If you prefer a step-by-step guide here, please, follow these steps:

------------------------------------------------
First Step (On the Computer):
------------------------------------------------

Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

---------------------------------------------------
Second Step (On your console):
---------------------------------------------------

Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

Let me know if it works!

Hi, sorry you have experienced issues with the console. But before you do take it back, try power cycling your xbox one (hold power button down for 8 seconds while the console is turned on) it has been known to fix issues where the game gets stuck on the
startup screen.

Quick fix Xbox One stuck on loading screen issue by using factory resetting. Hold Eject and Sync button, click the Power button.
Wait for 2 startup tones to sound, a menu with 4 options will appear: Restart, Power off, Factory reset and Update off of Flash Drive.

Hi there,

Have you tried a reset through the startup troubleshooter screen.

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
6. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter screen click on reset xbox but when it asks to keep my games and apps make sure you click yes.

Ok I got home and turned on my xbox and im stuck at the xbox logo with the green backround.

I tried holding the power button for 10 seconds and rebooted but it doesnt go past the green screen.

I have been waiting for 30 minutes at the green logo