My Xbox is not recognising i have xbox gold , help please?

Discus and support My Xbox is not recognising i have xbox gold , help please? in XBoX Games and Apps to solve the problem; since 2 days a go ,despite me having a xbox gold membership , whenever i try to make a game party , post in looking for group and etc it takes me to... Discussion in 'XBoX Games and Apps' started by eatyoualive2820, Sep 1, 2018.

  1. eatyoualive2820
    eatyoualive2820 Guest

    My Xbox is not recognising i have xbox gold , help please?


    since 2 days a go ,despite me having a xbox gold membership , whenever i try to make a game party , post in looking for group and etc it takes me to "get gold membership" page .

    :)
     
    eatyoualive2820, Sep 1, 2018
    #1
  2. tsgaming1998
    tsgaming1998 Guest
    xbox live gold unrecognised

    if any one can help my Xbox one is not recognising my live gold membership and my account says it does not expire of anouther mouth can anyone help.
     
    tsgaming1998, Sep 1, 2018
    #2
  3. Jayz131013
    Jayz131013 Guest
    xbox live

    hey , i have just paid xbox live gold came out from my bank but xbox not recognising it ,
     
    Jayz131013, Sep 1, 2018
    #3
  4. IRB
    IRB Guest

    My Xbox is not recognising i have xbox gold , help please?

    Hi

    It would be worth checking the status of your account here :

    https://account.microsoft.com

    And under services and subscriptions it will show if you have an active gold subscription.

    Make sure you are also signed in on the console with the same account.

    If it shows you have gold but the console doesn't recognise it you could try removing your account off the console and re adding it.
     
    IRB, Sep 1, 2018
    #4
  5. XBF Aaron G
    XBF Aaron G Guest
    eatyoualive2820,

    During xbox live service alerts some services may have issues until our engineers fix the issue. Thank you for your patience. If you are still experiencing a problem please

    Contact us
     
    XBF Aaron G, Nov 2, 2018
    #5
  6. XBF Aaron G Win User

    My Xbox is not recognising i have xbox gold , help please?

    eatyoualive2820,

    During xbox live service alerts some services may have issues until our engineers fix the issue. Thank you for your patience. If you are still experiencing a problem please

    Contact us
  7. IRB Win User

    My Xbox is not recognising i have xbox gold , help please?

    Hi

    It would be worth checking the status of your account here :

    https://account.microsoft.com

    And under services and subscriptions it will show if you have an active gold subscription.

    Make sure you are also signed in on the console with the same account.

    If it shows you have gold but the console doesn't recognise it you could try removing your account off the console and re adding it.
  8. oupyee Win User

    Gold Subscription not recognised. Help please.

    Have one of your friends check to make sure they see you as a gold member. If they say you are silver contact xbox live support when you can. If you show up as a gold member to them then go to settings>advanced settings>Alternate MAC>Clear, the console will
    reboot and hopefully the problem will be solved.
  9. Sugrbby1 Win User

    Gold Subscription not recognised. Help please.

    I'm having the same issue. After looking into it, this seems to be an issue for a lot of people with no fix. Clearing the alternate MAC didn't work. I'll try contacting support tomorrow, but I read on another forum that support didn't even know how to help.
    Very frustrating.
  10. TylerGomez Win User

    Gold Subscription not recognised. Help please.

    Hi, Woolfie01;

    Thank you for letting us know about your issue.

    First thing to do is make sure that you are logged in using the correct email address tied to your gamer tag.

    Then try the step provided by oupyee the alternate mac. If it will not work please try to sign in on xbox.com and see if your account has gold on it and if there is please try to chat with support. Or you can as well try downloading your profile on another
    console and try if it will work there. It might be that the issue is with the console or with your connection.

    But for best result please try to chat with support.

    thank you
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My Xbox is not recognising i have xbox gold , help please?

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