My Xbox is making me buy a game I already owned.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Let's validate the license for the game. Kindly sign in to https://account.microsoft.com/billing/orders and then locate the order for the game. It should be stated as "completed".

If the game is not showing from there it may be purchased on a different account so please check that as well.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that if there is no order history for the game it may mean that the game was not purchased on your account, it can be shared with you or you were able to play it via the game pass.

If you remember buying the game it can be on a different Microsoft account that you own so please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own to locate the game transaction, it should be stated as "completed".

Please make sure that you are using the account that bought the digital game.

Hi!

Each game purchased both X360 and X1 is associated with the account. Check to use the same account. You can find the list of games purchased on the console in the "Ready
to Install" section.

Hi andy,

Thanks for your post. I understand you are experiencing an issue launching your games on your Xbox One console. You may want to check your

Order History to make sure the games that are not launching were purchased on your account. If the games are not in your order history then your games may have been another account.

Please keep us updated.