My Xbox is downloading games at a speed of 20 KBS in spite of having a good internet I try...

Hi, Manju. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try downloading any game and see if it works.

hey, i was just wondering why my updates are going so slow that they are 50 kb a second when my download speed is 40?

Try to close your game and check your download speed again.

Hi, It maybe the internet provider & third party area network sever. The same thing happen to me all the time. It sound like your on a shared internet plan like me. It's really the internet provider limited your internet speed. If too many people on the
internet overusing it; the network will slow down everyones internet speed to keep it balance.

So if you have your internet speed at 100 download speed, the internet provider will reduce to 30 or 20 download speeds to balance the internet with everyone. 3 hours later, then it goes back up to 60 or 80 download speeds or higher or lower again.

We are gamers we need more internet speed and power. To play: Apex Legends, Call of Duty, PubG, Fortnite; we need good speed. The big 3 internet providers promised to keep it balance during this virus situations.

It slowed down on me too, alot. During game play and after; I found my internet speed reduce badly. It was too slow to update the games. It's best to re-boot the cable modem & re-boot the router. It tells the internet provider to restore you internet speed.

Cancel the old download game. Turn off the XBox for any 1hour or more. When your modem & router is back up. Check your internet speed online. Turn on your XBox. Re-try to download the game, another day. Play some other game.

I have other games to play so i just play something else & wait a few days before downloading the same game.

Hello dear Xbox support

I have a problem on my Xbox one S, the problem is slow internet speed, its between 200kB/s and 80kB/s, and the problem start before 10 days ago.

I tried to solve this problem by :

1- restarting Xbox and still download slow.

2- restarting my router but still the same problem.

3- unplug the wired cable and plug it again, but still the same problem.

4- connecting my Xbox to wifi connection, same problem.

5- testing my internet speed on my laptop by using the same cable (wired connection) and the speed is like usual 1.5 mB/s, and upload is 220 kB/s.

6- change wifi password and disconnect all devices from connecting to my internet, still the same slow damn download speed.

7- trying to test my internet speed on Xbox and my internet speed was : 9.19 mbps, and that's my natural internet speed, so the problem not from my internet provider.

8- trying to re-download the games that I want to download and updates, still the same **** download speed.

9- trying downloading new games, same slow download speed.

10- testing some DNS's, nothing new, same slow download speed.

11- resetting my xbox one S (not full reset) and trying to download games and updates, same problem.

I tried anything you can imagine, any new ideas guys ?
Now i just bought red dead redemption, imagine how time I need to download 101GB with 80kB/s speed!

There's one think I can tell is Xbox limited download speed from their servers, and I'm from morocco.

I hope I can solve this problem. and By the way yesterday I want to download microsoft edge for testing, and the download speed was the same as on my Xbox xD, 80kB/s. and I'm downloading and watching movies with 1.2mB/s

Are you connected through landline, or through a celllular service?

Since Marocco is not among the countries/regions where the Live service is supported, so how do you connect your console to Xbox Live? Through a VPN service?

Update to games freeezing. I found out was causing freezing with my game. Since I have slow internet speed, and with the Xbox one trying to download patch it would cause some files that are being downloaded to be infected. I recommend to download when internet
speed is at it's strongest. If you have a physical copy of game, then download without being connected to internet. After that is done reconnect to internet, then dowload patch when internet speed is still at it strongest. I hope this helps.