my xbox has an issue

MagicCeiling455 · Jul 10, 2017

i was playin my xbox then a loud pop rang out from the xbox it wouldnt turn back on and it smells like burning wire and there is back burn marks on the back there is still a game inside, it wasnt over heating there was nothing blocking the air ways but i
dont have a receipt for the xbox so i cant replace it and i cant get a new one so what can i do?

thanks microsoft for your time

:)

Null Logic Nova · Jul 10, 2017

Apparently my account has an issue?

Monthly recap email states there seems to be an issue with my account.

Thing is, that's all it states, I can access the pages fine. no errors.

Some assistance would be nice here.

XBLRewards8 · Jul 10, 2017

Apparently my account has an issue?

Hello Null Logic Nova,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your Belgian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

gds1972 · Jul 10, 2017

Hi

As long as you have registered your console it should appear when clicking the link below and you will hopefully be able to request a repair for your console

https://support.microsoft.com/devices

To manually eject you game disc please see the guide below

Manually Eject a Disc from Xbox Console | Xbox Disc Won’t Eject

gds1972

Hi

As long as you have registered your console it should appear when clicking the link below and you will hopefully be able to request a repair for your console

https://support.microsoft.com/devices

To manually eject you game disc please see the guide below

http://support.xbox.com/xbox-one/console/manually-eject-disc

Mister Gwyther

Hey there Backflip! If you are having issues with discs being read, please start with our Disc Guide (forums.xbox.com/.../153183.aspx) and if those suggestions
do not help, please post back here with the requested information. Let me know if that helps, thanks!

XBLRewards8

Hello xtd,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Obsessive Power

Hi,

Do you have you console plugged directly into the mains or via a power strip? Is there a surge protector in-between?

Paraffin Alien

It should not have any of these issues at all.

Take it back to the store you purchased it from and get it exchanged.

my xbox has an issue