My xbox gold was canceled and I do not know why. The expiration date is January 8th.

Can anybody help me with this issue?

I have tried to contact Microsoft using several ways, none of them I was successful, here in the forum is my last attempt.

My gold membership was canceled and I don't why. I have double checked it and I am sure it was supposed to expire only in January 8th. Does anybody knows what is going on?

Thanks for the help guyz.

:)

 

Tenure is still broken

So I went ahead and followed Vibroplex's suggestion, and here are the dates for my XBL tenure; the first date is the purchase date, and the second is the expiration date. In every line, the prior expiration date matches the exact date of the following purchase
date--therefore, an unbroken string of XBL membership:

November 2002 – November 2003

November 2003 – November 2004

November 2004 – November 2005

November 2005 – April 2006 *(Picked up 360; changed from XBL to XBL Gold)

April 2006 – November 2006

November 2006 – November 2007

November 2007 – August 2008

August 2008 – November 2008

November 2008 – December 2008

December 2008 – January 2010

January 2010 – April 2011

April 2011 – January 2012

January 2012 – January 2013

 

Xbox LIVE Gold Tenure displaying "7" when it should (and used to be) "10"

First off, I apologize if creating a new thread is not the proper way to go about reporting this issue with my profile, but I have read through the sticky and a few other members' threads to see if any of their solutions worked for me. After a few days of
trying the methods provided like the following: clearing cache, deleting profile, powering down console, redownloading profile, etc., my Xbox LIVE Gold tenure still displays a "7" when it should be a "10".



I honestly cannot remember when I noticed the issue and whether or not it was before or after the 25th of January, but after going to following link (Sign in to your Microsoft account) I can confirm
that my membership has been of the Gold status longer than the currently displayed "7". Here's a summary of my billing with the dates if that is helpful in any way:



Purchase Date: 11/21/2002

Expiration Date: 11/21/2003



Purchase Date: 11/21/2003

Expiration Date: 11/21/2004



Purchase Date: 11/21/2004

Expiration Date: 11/21/2005



Purchase Date: 11/21/2005

Expiration Date: 1/1/2006



Purchase Date: 1/1/2006

Expiration Date: 12/1/2006



Purchase Date: 12/1/2006

Expiration Date: 12/1/2007



Purchase Date: 12/1/2007

Expiration Date: 12/1/2008



Purchase Date: 12/1/2008

Expiration Date: 12/1/2009



Purchase Date: 12/1/2009

Expiration Date: 12/1/2010



Purchase Date: 12/1/2010

Expiration Date: 12/1/2011



Purchase Date: 12/1/2011

Expiration Date: 9/3/2012



Purchase Date: 9/3/2012

Expiration Date: 12/1/2013



My Xbox LIVE Gold subscription has continually ran with no interruption (going to Silver status), though I had used a couple of free month cards here and there from games I had purchased. I understood that using them on an already active Gold account would
simply extend the expiration date time, but is that maybe what's causing the problem for my profile?

 

You would need to contact support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

That's the problem, I am from Brazil, and the way I have to contact Microsoft is by online support and e-mail, I have already tried both options and I was not successful. Don't know, I gonna try a bit more. Thanks for the help anyway man.