My Xbox Gold membership ended early and I buy a prepaid card and it says an error occurs

First off Im not calling support, I bought this Xbox one and 5 games with accessories last night and this is what I get. They shouldn't be doing this. But any who I got 24 months of xbox live gold last night as part of a bundle with my xbox one and games
and a controller from best buy. My xbox live gold account was being payed monthly and when I got on this morning it said I was connected I haven't even redeemed my prepaid car and I was in aw i knew i had paid i have even checked so I'm paying for Xbox live
Gold yet i can't even use it? I tried entering the prepaid card and it recognized the code was correct but then i press confirm and it says an error has occurred. I went to the website typed in my error code and it says it was caused by fraud or suspicious
behavior i mean what in the world is this? Thats an insult to me i haven't done anything but give them more money I mean Im about to go back and give back my Xbox one and buy a PS4 if no one helps me. Please give me answers. IM NOT CALLING SUPPORT THIS IS
MICROSOFT'S PROBLEM NOT MINE! I know this is happening to others too so don't say I'm crazy this is just completely insane!

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

I have gold membership but do not recognize it in games

Hello, 3 days ago my gold membership ended and I bought a prepaid card with 3 months to continue with gold membership, in the system says that if I have gold membership but at the moment of playing online any game tells me to need membership gold because
I do not have

Try everything but nothing works for me, can anyone help me? Contact xbox support on twitter and send me here

 

I too cannot redeem my prepaid 12month gold xbox live membership card on my Xbox one, It says something went wrong after it already confirms that it's a valid card and what it is redeemable for,

I do not have any fraud or suspicious behavior and I can't redeem my code, This isn't my problem either, It's MS problem like above me said, Fix it!

 

Check at commerce.microsoft.com to ensure the code went through. Or you can click this link to see when your membership expires: account.xbox.com/en-US

If the dates match up you will be good to go.

If it did not go through then the issue may lie with the fact that you are paying a monthly membership. You'll need to turn off the auto renewal and then wait until the membership runs out to add the other one.

Barring that, you will need to contact phone support for more assistance.