my Xbox gift card said already redeemed. canyt use it anymore

Hi there, and thank you for reaching out. My name is Aileen, and I am an independent advisor here to guide you. This is just a quick reminder that this is a public forum, and I am unable to access or make changes to your account.

If your Xbox gift card says it has already been redeemed, but you haven’t used it yourself, here are a few things you can try:

Double-check the account you’re signed into at https://account.microsoft.com/billing/redeem. If it was redeemed successfully, it may have gone to a different account you own.

Check your order history or balance:

Go to https://account.microsoft.com/billing/orders and look for recent transactions related to the card. You can also check your balance under the "Payment & billing" section.

Review your physical card:

Make sure the redemption code was entered correctly, and that there’s no damage to the card or scratch-off area that might cause confusion.

Contact the retailer (ALDI):

Since the card was purchased from ALDI and shows as already redeemed, they may be able to help investigate or issue a refund if the card was compromised before the sale.

Report the issue to Microsoft:

You can submit a ticket using this page: https://support.xbox.com/help/subscriptions-bil.... Include a photo of the receipt and the back of the card (with the code visible).

Please let me know if you need any further assistance. Looking forward to your response.

I redeemed the gift card on my xbox one and this was during the xbox outage but I didn’t know. It said it redeemed it but I checked my balance and it was 0, I retried again after the outage was over and it said that the card was already redeemed.

I just bought a $10 gift card and i went to redeem it but it said the key has already been redeemed

I bought a Amazon Gift card and it said it already been redeemed so how do I fix it

Hi. I’m having a similar problem. I purchased a gift card from GameStop online, but when I tried to redeem it, it said the card had already been redeemed, even though I had literally just purchased the card a few moments before trying to redeem it. I contacted GameStop, and they said to contact Xbox. What do I do?