My Xbox games keeps crashing/freezing

fortnite keeps freezing and crashing

Seems like you have performed all the necessary steps. Do you have an external hard drive plugged into your console?

If yes, kindly unplug the external hard drive and then perform a powercycle. Try your games with the hard drive unplugged.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Also, when you reset your console did you choose to remove everything?

I appreciate you letting me know and yes, that could be the issue. Kindly report it to Xbox Insider Team by pressing and holding the Xbox button on your controller then click “Report a problem”.

No I dont have a external hardrive