My Xbox game clips/captures will not delete or save on the Xbox live network-I’ve tried...

Hello!

I have tried numerous times to delete it off of Xbox network. Clips and screenshots delete just fine on the console, but when I go into on this Xbox network, my captures say deleted and then I click back into recent captures and they haven’t been deleted at all. I’ve power cycled the console, tried multiple restarts, yet the clips refuse to permanently delete.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

Hi Nick!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. I understand how frustrating this must be and would feel the same way if I were on your situation. I actually have seen this issue from other players already. I believe that this is a bug on their system where your uploaded captures are not showing on your Xbox app on mobile and also can't delete them. I suggest that you instead wait and try it again at a later time.

You may as well report it or file a bug directly to Team Xbox via Report a problem app for them to properly investigate it. Check your guide here https://support.xbox.com/help/account-profile/m...

I'm Samy an independent advisor

How are you?

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

You can also store your screenshots and videos on your PC, OneDrive, and your phone.

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.