My xbox fell from my stand, now its broke HELP!

UES PuertoRican · Oct 20, 2016

I was cleaning my xbox one & I put it on my stand and plugged it in the wall just to see how it would look & my brother called me and as I went to go to him I tripped over the power cable which was on the floor and it all just came down from the stand, now
I plug in the power source into the xbox the it just shuts off (power brick light goes off) I called xbox support about this issue, they said I needed to replace it but in reality I have no money to do so. I had to cancel the pre-order I had of BF1 (which
was $60) but thats still not enough money to replace it. Gaming is a big part of my life & so is Xbox. I know there has to be something else I can do, I just need help, thanks!

:)

I Dashboard It · Oct 20, 2016

what way is your 360 standing

Horizontal. Last time I had a console vertical it fell off the stand and broke on the wooded flooring.

yoyomano · Oct 20, 2016

new xbox

my olld xbox one is broken (a lot of water fell on it) and its impossible to fix , i will get a new one , im asking if i can play my old games on my new xbox

note : 1- all my games are discs

Relayed Switch · Oct 21, 2016

If your Xbox console and your power supply fell then that's a big problem, your power supply is probably broken and not just that your Xbox console might be broken too. If you have a friend or any other way to get another power supply you should try to see
if your Xbox console is working that way you know if it's just your power supply or your console too.

Relayed Switch

If your Xbox console and your power supply fell then that's a big problem, your power supply is probably broken and not just that your Xbox console might be broken too. If you have a friend or any other way to get another power supply you should try to see
if your Xbox console is working that way you know if it's just your power supply or your console too.

I Dashboard It

Horizontal. Last time I had a console vertical it fell off the stand and broke on the wooded flooring.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today NRG

If I understood correctly, your console fell from the vertical position into horizontal. Right?

Didn't it fall to the ground directly?

If not, in this case I think that you’re good. But try to position the console better, or if possible use it horizontal

JiggaHere15

It looks like the system is corrupted. You can try the suggestion above but if it doesn't work, go to start up troubleshooter page. Make sure that there's no flash drive plugged in. Select Reset this xbox, then try Reset and keep games and apps, first. If
that didn't work, try to reset everything. I hope this helps!

M3tal Daz3

If you visit the offline system diagnostic support page you can download the Restore Factory Defaults file:

support.xbox.com/.../system-updates-solution

Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

Hope this helps you!

My xbox fell from my stand, now its broke HELP!