My Xbox Elite Wireless Controller Series 2 keeps disconnecting when I use Bluetooth

I'm Samy an independent advisor. Welcome to the community. How are you?

This controller does not support xCloud. These are the controllers you can use.

Official Xbox controllers

Xbox Wireless Controller (Bluetooth or USB connection)

Xbox Elite Wireless Controller Series 1 (USB connection only)

Xbox Elite Wireless Controller Series 2 (Bluetooth or USB connection)

Xbox Adaptive Controller (Bluetooth or USB connection)

All my bluetooth drivers are up to date, the elite series 2 controller did not come with a wireless adapter

Hi,

I try to connect my Xbox Elite wireless controller series 2 via bluetooth on my Ipad Pro 11 inch 2018, but it can't make connection or won't be recognized. The series 2 controller supports bluetooth. I can make connection with the other older version Xbox
One S wireless controller immediately.

I'd make a phone call with Apple support and they said that maybe the problem could be that the Xbox Elite controller series 2 won't be supported and isn't compatible with Ipad.

I want to know guys if you had the same problem and I want to ask if there will be an update in the future to solve this problem?

At the moment the series 2 elite controller is not compatible with Iphones/Ipads. At the moment the only device that the series 2 controller is available on IOS side is the Mac and even that it's janky. Series 2 controller works fine on Android at the moment.
Sorry if this doesn't help you, I myself is waiting for the Bluetooth proprietary to be added to the IOS list

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Customizing user profiles on a Windows 10 PC is not supported via Bluetooth. Any Bluetooth capable Xbox One controllers will need to be plugged in via USB-C or through the Xbox Wireless Adapter if you want to customize and use custom profiles. The Xbox Accessories
app will not detect your controller over Bluetooth connection.

Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  

Things to keep in mind:

• The Xbox Accessories app is only available on Xbox One and Windows 10.
• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless
  Controller Series 2 and plug the other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

I hope this helps!