My Xbox Elite Series 2 does not connect with cable to my pc.

My controller is the elite series 2 controller, so I cannot remove the battery.

As I mentioned in my original post, the controller will not connect to my PC or Xbox with the correct USB C cable, and it will not charge or connect with the multiple cables I tried to use.

Is there a way I can send this in to get repaired?

Having similar Issues. My Elite series 2 controller works fine for about an hour or so, then will disconnect. Half the time it will auto reconnect after 2 or 3 seconds, the other half it will not reconnect at all and I have to manually turn off the controller
and turn it back on for it to reconnect. Each time it does disconnect the frame rate of the game plummets for a few seconds. Then after some time passes, roughly an hour give or take, the issue will repeat for the entire gaming session.

My windows 10 is up to date as of this posting at build 1909 and my Elite series 2 controller is updated as well.

The support article for troubleshooting bluetooth issues on windows 10 does not help with the issue.

I have never connected the Elite series 2 controller to my Xbox One S, I bought it solely for PC gaming.

Forgot to mention, I am connecting via bluetooth. I do not have a wireless adapter nor do I want to connect using a usb cable.

Yes in this moment i have it connected by USB cable if I can connect it and my PC detects it. But I want it connected without using the usb cable. It's a pretty expensive control that buys it with a lot of effort. And I do not know why a normal control detects it without problem and the Elite does not work.

And regarding your other question, my elite control does not have any connection problem with my xbox one s

• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless Controller Series 2 and plug the
  other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

Did you find a solution to this problem? I updated my Elite series 2 yesterday, and now I have the exact same problem. Elite series 2 is recognized as a regular xbox controller and does connect via bluetooth, but doesnt work. Connected via USB-c the XBOX accessories app doesnt even recognize it...

Tried uninstalling and reinstalling the app, but that didnt help.