My Xbox Elite Controller and my other controllers are in need of repair

IamAyden · Sep 23, 2020

My controllers are in need of repair. I have an Xbox Elite controller, the white controller that comes with the Xbox one S, and the Black controller that comes with the Xbox One. I’ve had my Elite controller and the white controller for a little over 2 years.
Both are experiencing the same problem. The headset plug on the back of the controllers are broken on the inside i think. Headsets dont work with the controllers anymore. I’ve tried updating the controllers but it hasent worked. I can wiggle the plug up and
down inside of the controllers now which i dont think is a good sign. Now im wondering if and where i can get them fixed

:)

jseiler352

Hello IamAyden

Thank you for taking the time to post this on the Xbox Forums. We understand that you are trying to get your controllers repaired.

I would recommend that you submit a request for repair. To submit a repair request, visit

Device Service and Repair.

Let us know if this helped!

-

XBF Amber M

Hi Helmut,

Thanks for the reply containing an update. At this point, since you've fully updated your PC and the drivers, etc, tried wireless and wired connections to attempt to update the Elite controller, as well as other devices and other internet connections, the
fact that your Elite Controller will not update or accept an update likely means that there is something wrong with the controller itself and it may need either replacement or repair. If your Elite controller is in warranty, then I would recommend that you
set it up for repair or replacement. Below is a link that you can use to check the warranty and set up a replacement or repair for that:

Request an Xbox controller replacement

If you'd prefer assistance with setting up a repair/replacement, then I'd recommend that you
request a call back from Xbox Support.

I hope this helps out a bit further.

DebonaireLine

Is there a difference between the Bluetooth on the Elite and the one on the regular Xbox one controllers. My other controllers connect without an issue, but not the Elite.

Miss Bijoux

Hey SetianKing -

Thanks for posting. When you say "it works fine with other controllers" this includes party chat and voice messages, correct? As in, those work fine using other Xbox One controllers? If that's the case, your Xbox Elite controller may be in need of repairs.
You can begin the repair process via the
Online Service Center.

Sorry for any frustrations this may have caused.

FearedNightmare

You can still get your controller repaired, you'll just have to pay for the shipping and servicing. For the exact price you'll need to contact support again though.

You can find info about servicing your Elite controller here
support.xbox.com/.../servicing-elite-controller

My Xbox Elite Controller and my other controllers are in need of repair