My Xbox drops it’s internet

Discus and support My Xbox drops it’s internet in XBoX on Consoles to solve the problem; When I am in the middle of a game on the Xbox one my internet aperently drops but the rest of the house the internet still works so I have to restart... Discussion in 'XBoX on Consoles' started by WackiestGem, Sep 30, 2017.

  1. WackiestGem
    WackiestGem Guest

    My Xbox drops it’s internet


    When I am in the middle of a game on the Xbox one my internet aperently drops but the rest of the house the internet still works so I have to restart my Xbox one by the time I have done that the game has been finished and I lose rank from the game I am playing.
    Please help because it is really annoying when I am losing hard earned rank to lose it because I “left the game” when the Xbox just has crashed which always happens.

    Hope u can help

    :)
     
    WackiestGem, Sep 30, 2017
    #1
  2. RusticDragon64
    RusticDragon64 Guest
    Internet problems

    my Xbox is connected to the internet but won’t recognize the internet when online. It says it’s connected but when I try to play a game it says theres a connection problem. My other Xbox works perfectly fine on the internet so it’s not the WiFi that doesn’t
    work, any ideas people?
     
    RusticDragon64, Sep 30, 2017
    #2
  3. MRBAUSTRALIA007
    MRBAUSTRALIA007 Guest
    Can't Connect to xbox live error code" help

    It passes the Internet check and xbox 360 just not xbox live.

    We are getting signal drops from our internet as well.From my laptop
     
    MRBAUSTRALIA007, Sep 30, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    My Xbox drops it’s internet

    Hey there WackiestGem,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 2, 2017
    #4
  5. WackiestGem
    WackiestGem Guest
    Download speed: 11.53 Mbps

    Upload speed: 1.74 Mbps

    Packet loss %: 0%

    Latency: 130 ms

    Wireless strength: 100%

    NAT Type: Open

    Modem/Router: technicolor TG799vac

    Hope this fixes the problem
     
    WackiestGem, Oct 3, 2017
    #5
  6. Mister Mascot
    Mister Mascot Guest
    Thanks for the information,

    It looks like this is a Gateway device, which means that it does both a wired or wireless internet connection. Can you try connecting with an Ethernet cable and see if that helps with the random disconnect issue?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 4, 2017
    #6
  7. WackiestGem
    WackiestGem Guest
    and also ,y Xbox is connected to an extender that is near my room.

    I can’t connect it directly because the router is at the other end of the house so that is not possible
     
    WackiestGem, Oct 4, 2017
    #7
  8. Mister Mascot
    Mister Mascot Guest

    My Xbox drops it’s internet

    Hmm,

    Would it be possible to try to move the Xbox closer just to test and see if there is a difference?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 5, 2017
    #8
  9. WackiestGem
    WackiestGem Guest
    we have an other Xbox in the house that is where the router is and that does not drop out
     
    WackiestGem, Oct 6, 2017
    #9
  10. Mister Mascot
    Mister Mascot Guest
    Sounds like the issue may be wireless interference, if the issue isn't happening with the console closer to the router. To make sure, can you try using the console that's disconnecting in place of the one that's working normally to see if it's still disconnecting?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Nov 1, 2018
    #10
  11. WackiestGem Win User

    My Xbox drops it’s internet

    Hey there ,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    Download speed: 11.53 Mbps

    Upload speed: 1.74 Mbps

    Packet loss %: 0%

    Latency: 130 ms

    Wireless strength: 100%

    NAT Type: Open

    Modem/Router: technicolor TG799vac

    Hope this fixes the problem
  12. WackiestGem Win User

    My Xbox drops it’s internet

    and also ,y Xbox is connected to an extender that is near my room.

    I can’t connect it directly because the router is at the other end of the house so that is not possible 😩

    Hmm,

    Would it be possible to try to move the Xbox closer just to test and see if there is a difference?

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    we have an other Xbox in the house that is where the router is and that does not drop out
  13. Mister Mascot Win User

    My Xbox drops it’s internet

    Download speed: 11.53 Mbps

    Upload speed: 1.74 Mbps

    Packet loss %: 0%

    Latency: 130 ms

    Wireless strength: 100%

    NAT Type: Open

    Modem/Router: technicolor TG799vac

    Hope this fixes the problem
    Thanks for the information,

    It looks like this is a Gateway device, which means that it does both a wired or wireless internet connection. Can you try connecting with an Ethernet cable and see if that helps with the random disconnect issue?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  14. Mister Mascot Win User

    My Xbox drops it’s internet

    Hey there WackiestGem,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  15. Mister Mascot Win User

    My Xbox drops it’s internet

    we have an other Xbox in the house that is where the router is and that does not drop out
    Sounds like the issue may be wireless interference, if the issue isn't happening with the console closer to the router. To make sure, can you try using the console that's disconnecting in place of the one that's working normally to see if it's still disconnecting?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
Thema:

My Xbox drops it’s internet

Loading...

  1. My Xbox drops it’s internet - Similar Threads - drops it’s internet

  2. xbox cloud drops fps fc 25

    in XBoX Games and Apps
    xbox cloud drops fps fc 25: Hi, I'm experiencing FPS drops while playing FC 25 via Xbox Cloud Gaming on my PC. I have a stable wired connection (100 Mbps, ~40 ms latency servers in brazil). During matches, the framerate...

  3. Why am I experiencing extreme frame drops and mouse lag when using 4k or 8k polling rate.

    in XBoX on Consoles
    Why am I experiencing extreme frame drops and mouse lag when using 4k or 8k polling rate.: I just updated to windows 11 from windows 10. Started playing some games and noticed frame dropping and mouse skipping around. I found if i dropped my polling rate from 4k to 1k it would resolve...

  4. Gummy drop saying to update to latest version and can’t. Using an iPad. Software has been...

    in XBoX Games and Apps
    Gummy drop saying to update to latest version and can’t. Using an iPad. Software has been...: Gummy drop asking to update to latest version but won’t update. Playing on ipad 8568098e-631c-449e-9efc-673b49a7f3f2

  5. Xbox X frame drop

    in XBoX Games and Apps
    Xbox X frame drop: Hello everyone Recently bought a second-hand Xbox Series X and I have an LG 65QNED80t6a. The TV has 60Hz, ALLM and gaming mode. It turns out that during heavy fights in Division 2 i feel a huge...

  6. fps drops in Minecraft bedrock. (serious)

    in XBoX Games and Apps
    fps drops in Minecraft bedrock. (serious): Okay, so I’ll try to word this the best I can. I have no idea what is causing it. In Minecraft, when I join any world, my FPS gradually lowers. It starts at around the 170s, then drops to the...

  7. Why is my Minecraft on my series s frame dropping

    in XBoX on Windows
    Why is my Minecraft on my series s frame dropping: I want to know if it is my console or the game because I want to know which it is that way I don’t have to clean it out 3e88c5d1-a1d1-4f71-9a71-42d2a43d6633

  8. My Xbox Series X continues to drop from the Internet with a wired connection

    in XBoX on Consoles
    My Xbox Series X continues to drop from the Internet with a wired connection: I have had this issue every few months since the purchase of my Xbox Series X, but in the last few days it has accelerated and happened constantly. Sometimes it is fine for a few weeks or months,...

  9. Internet speed drops while streaming game. How can I fix it?

    in XBoX on Windows
    Internet speed drops while streaming game. How can I fix it?: I have 2 PC's. Using worse one - streaming with no issues on discord and twitch. Using new one - The moment I start stream internet speed slows down and I cant do anything on internet untill I...

  10. Internet speed drop when x1 is on

    in XBoX on Consoles
    Internet speed drop when x1 is on: Hi, my internet is about 5.5 Mbps, but when I switch the Xbox one on, it drops to a useless 0.5 Mbps. I am not very technically minded and have no idea what to to! Any friendlies out there who can...