My xbox died. Got a new one, I don't remember the email address associated with a secondary...

You can reach out to
Xbox Support to see if they can assist.

The best way to reach Live Support would be here:
Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Hello

How are you trying to change the email address? You can only change the primary email address associated with the account. You will need to add the new one first as a secondary account. Then switch it to the primary one.

I changed email addresses from the original one that I used when I set up my Microsoft account to a new email address. I believe that I did change the alias to the new email address. I made the new email address the primary alias and the old email address the secondary. I will be deleting the account associated with the old email address soon and it will no longer be supported after I do that.

Thank you very much.

Hi Nick_674

A gamertag is linked to a Microsoft account. You can create a new account and associate a new gamertag with it, but all accounts must have a unique email address. This email address can be an existing address, but it can't already be associated with another
account.

To recap... one email address = one gamertag. But you don't need to create a new email address.

Hope that helps.

Hello, Nathan my name is Oskayra I am independent advisor and I will be happy to help you today.

Unfortunately, I cannot directly assist with changing the email address associated with your Xbox account. This requires verification and security measures that go beyond my capabilities.

However, I can guide you through the process of recovering your existing Outlook account or changing the primary email address associated with your Xbox account.

Recovering your Outlook account:

Go to the Microsoft Account recovery page:
https://account.live.com/password/reset">https://account.live.com/password/reset

Enter your primary email address associated with your Xbox account.
If you have access to a secondary email address or phone number associated with your account, you can choose those options for verification and password reset.

If you don't have access to any secondary means of verification, select "I don't have any of these" and follow the on-screen prompts to fill out a recovery form.

Be as detailed as possible with the information you provide in the form, including past passwords, recent purchases, and other relevant details about your account activity.

Microsoft may take some time to review your recovery form, so be patient and wait for their response.
Changing the primary email address associated with your Xbox account:

If you can access your existing Outlook account, you can change the primary email address associated with your Xbox account through the Microsoft Account website:

https://account.live.com/password/reset

Sign in to your account and navigate to "Security".
Under "Account security", select "Update email address".
Follow the on-screen prompts to add a new email address and confirm it as your primary email address.
Once confirmed, your new email address will be associated with your Xbox account.

Contacting Xbox Support:

If you are unable to recover your Outlook account or change the primary email address associated with your Xbox account on your own, you can contact Xbox Support for further assistance. Explain your situation clearly and provide them with all relevant information, including your gamertag and any error messages you may be encountering.

Here are some additional resources that may be helpful:

Xbox Support: https://support.xbox.com/contact-us

Microsoft Account Support: https://support.microsoft.com/home/contact

Xbox Account Recovery: https://support.xbox.com/help/account-profile/manage-account/reopen-microsoft-account

Remember, patience and persistence are key. By providing accurate information and following the instructions carefully, you should be able to regain access to your Xbox account and continue enjoying your gaming experience.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.