My Xbox custom pfp isnt changing!

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox custom profile picture. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I reckon that to become an adult account, your account must be 21 years old and above. 18 years old should still be considered as child account.

According to the official Xbox website:

> To upload a custom image, connect a USB device with the JPG or PNG image you want to use.

> Custom images are only available for adult Microsoft accounts.

> Your image must be at least 1080 x 1080 pixels.

> It might take a little while for your custom image to appear while Microsoft verifies that it’s OK to use. (If it’s not, the image will be reverted to the last gamer pic or avatar you were using.)

> Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.

Since you tried to upload your custom gamer picture, yet it still doesn't show up, this can only mean that the gamer picture was not approved by the Xbox Safety team.

You may also check these links for reference:

https://support.xbox.com/en-US/help/account-profile/profile/change-gamerpic-on-xbox-one

https://support.xbox.com/en-US/help/friends-social-activity/community/UGC-rules

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You can change your custom PFP in the Xbox Companion app on your PC and the Xbox app on your phone. On the Xbox app and website so far we don't have the option to submit a custom PFP.

they denied it but they PERMA banned for a pfp not cheats not doing anything else a pfp a bit to much for a pfp of Osama bin ladder not ladden they could of at least banned me from changing my pfp not ban my whole account.

Hey. i followed what you told me to do but i forgot to mention when i try and change my pfp to a custom one the app just freezes and crashes in the end.

having the same issue where nothing is changing, I tried changing my menu colour and then pfp then when I saved only the colour changed while usually the pfp changes. For me at least the pfp changes nearly instantly after saving it but usually only others get to see it when it's fully gone through the system.