My Xbox controller won’t work properly when playing GamePass on PC

Vilewhale · Mar 5, 2023

Whenever I try to play a game on Xbox GamePass with my Xbox controller it keeps popping up the keyboard menu when I press down the left thumb stick, along with trying to use the joysticks as the mouse. This leads to any game I play with the controller on GamePass unplayable.

:)

Rostom L

Hi Vilewhale!

How do you connect your controller to your PC, via USB cable, wireless adapter, or bluetooth?

Make sure to check for your Windows updates. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for updates. You may need to select the View optional updates option to find the update.
Once you've installed the latest update, you also need to check for additional controller firmware updates using the Xbox Accessories app.

Huzz-101

Yes, all up to date. And weirdly enough.. i've installed the PC Gamepass App on my Windows Laptop... AND the controller does not work on their either. Strange! This controller works fine if i use the XBox Gamepass app via android devices.

BenWall Cooke

I definitely think it’s the new firmware aswell because when I plug it into my pc and I tried to fix it with the accessories app it said it didn’t recognise the controller with the new firmware. I tried plugging it into my Xbox the other day and it said it needed a controller update but then my controller wouldn’t work so I couldn’t update it. My controller now works occasionally if I plug it in to my pc after I open a game but if I unplug the controller or turn off the of my controller won’t work for another 24hours

TRethehedgehog

If you’re both trying to play on the same account, it won’t work

You’ll need one account with gold or gamepass and another account with gold or gamepass

JDRColegio

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

My Xbox controller won’t work properly when playing GamePass on PC