My xbox controller serial number has letters in it but for all the website I try it causes...

Hello CScharf16,

Thank you for your post. I understand you are looking to replace an Xbox One controller on our website. Please visit the
Contact Us portal to speak to an agent for assistance with creating a service order for your controller.

I hope this helps.

I tried to register headset on the site.

Serial number has letters, site would not accept letters

tried only the numbers and serial number was rejected

I have the same problem : the serial number of my xbox one controller pad is too long for the website.

Hey! Thanks for the response. So the issue I’m running into now is I can’t seem to find the Xbox adaptive controller serial number. I’ve searched all over the unit, even entering in four random numbers on the bottom, but to no avail. Even the Xbox website
shows you how to find serial numbers on multiple devices, all except the adaptive controller for whatever reason.

Thanks for your reply. I did try to register online earlier as well but the form does not accept the Serial Number of my controller. I believe there is a difference in the number of characters in Serial Numbers of the console and the controller. Perhaps
online registration is not permitted for controllers? Just wanted to check if someone has actually managed to register their controller online.