My xbox controller isn't working

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Try if the same thing happens connected via USB cable, also check on a PC if the app "Xbox Accessories" detects it and tells you any pending update.

In case it is not detected by any device and behaves the same way via USB, you will have to apply the warranty if you still have it.

Submit an request at this link:

https://account.microsoft.com/devices/select-de...

There you will see your registered devices, select the device that presents the problem and select "Next", fill in the necessary data and you will be able to create your order.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hey there GhostCrusherX,

Have you tried using another headset with the controller or a different controller to see if that changed anything? What brand and model headset are you using?

Let us know!

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Hi Yuko! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox series controller. No worries, let me help you sort this out.

That is a possibility, but we will need to isolate the case first. Try to connect the controller on your console using a cable or use a different cable.

Also, try to update the controller's firmware using Windows PC to see if it works. Here's how:

Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

https://apps.microsoft.com/detail/9NBLGGH30XJ3?hl=en-us&gl=SA

Open the Xbox Accessories app.
Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind:

The Xbox Accessories app is available only on Windows 10/11.
Updating the controller over Bluetooth is not supported.

Please take your time and let me know if it works.

Best Regards,
Darhyl

Hi Antonio!

Sorry to hear about what happened. Let's see what we can do about that here.

To further isolate the issue, I suggest that you try to connect your controller using a USB cable. Check if it works normally when connected using a cable. If it works fine, make sure to check for your controller updates as well.

Be sure to follow all the suggested troubleshooting steps from this link here https://support.xbox.com/help/hardware-network/...

If you've tried everything and still having the same issue, I am afraid you need to replace your controller. Check your replacement options here https://support.xbox.com/help/hardware-network/...

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First try to use a different data USB cable and see if that makes a difference. if it doesn't, download the Xbox Accessory App from the Microsoft store and update the controller firmware https://support.xbox.com/en-US/help/hardware-ne...

if that doesn't resolve the issue, then First check if windows 10 is up to date. Make sure your time and date are correct on your windows settings.

There is an "Optional Updates" button in the smallest print. Kindly check and go to driver, and download the existing drivers needed. Then restart, plug in the Receiver. Go to the same optional updates, and updated the driver.

Make sure that this is turned on "Receive updates for other Microsoft products when you update Windows" under Advanced Options

Check for store updates: Start menu, select Microsoft Store > More > Downloads and updates > Get updates.

If Updating the system doesn't help, I'll suggest you run a scan to check for problems and repair them.

Press Windows + R, type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator. Next type sfc /scannow in Command Prompt window, and press Enter to start to scan and repair corrupt system files in Windows 10.