My Xbox controller Elite 2 doesn't update to the latest firmware

What kind of Xbox One controller do you have?

From going to All Settings-->Kinect & Devices-->Devices & Accessories-->Xbox One Wireless Controller, the latest firmware shown on my controller is "2.3.2385.0". Checking for updates yields no results, and says that my controller is on the latest firmware.

This controller of mine is a standard black controller (with the 3.5mm port) that I purchased as a separate accessory. I think only the Elite controller has a different firmware due to the extra functionality.

If there's no update available, then you're already on the latest firmware! Microsoft doesn't really push out controller updates very often.

Firmware version 517.3202.0 is the latest firmware version available for the Elite Series 2 controller. So your controller has the latest firmware available.

Don't forget the Elite Series controllers use a different firmware than the other controllers, because it has different features to the standard controllers.

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

Hi Oscar, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

On your Xbox console, press the Xbox button to open the guide, and then:

Go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update.

Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

After that, try updating the controller again.

You can try it on a PC too:

Install and open the Xbox Accessories App.

To download it: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Connect your controller via a USB Cable and check for a firmware update.

Let me know if it works!

Hi Rostom

Yes I mean Xbox Elite 2. I isolated the issue using it in a series S, same audio problem. Controller updated latest firmware.

I'll clean the jack and comeback with my comments.

Thanks.