My Xbox code isn’t in the country that I’m in

I earned a Xbox code it’s worth $5 but I’m in the uk and it don’t work when I put the code in because it’s in a different country

:)

 

My Xbox code isn’t for my country that I got sent

Hey there,

Did you happen to do a region migration from the US on your Xbox Live account shortly before you received the code? If your account region was set to the US during the promotion period, that's why you would have received a code for the US.

Unfortunately we are unable to replace codes for currency with a different currency over the forums.

 

My Xbox code isn’t for my country that I got sent

I completed the Xbox game pass competition for a €5 Xbox code but it’s for the usa and not uk I’ve spoke to many people about it to And they’ve a all sent me different places

 

You would need to contact whoever you received the code from to see if they can exchange it.

 

well I got it from Xbox team and they said right a forum

 

The Xbox Rewards program doesn't send out codes unless they were part of a sweepstakes offer. If the codes is from the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

If it was from a promotion on the console's dashboard, or you received it via Live message, you would need to post in the Sales and Promotions forum.

 

I’ve spoke to many of the Xbox team and they keep sending me different places i just need them to change the code to my country I’ve got got the code if you think im lying

 

I don't think you're lying, just pointing you in the right direction. Phone and chat support don't handle promotions at all so they typically have incorrect information regarding them and exactly where to get help sometimes. A lot of times they just automatically
assume it's part of a rewards program offer and send people to this forum. But Xbox promotions are separate and there is a separate forum for those.

 

ok ive put a forum up on the sales page so I just have to wait for them to reply

 

Hello NTuZzz,

This forum is for Xbox Live Rewards issues. We see that you are not a Xbox Live Rewards member, so this was not one of our offers, and we cannot assist. You may wish to reach out to the support team for the promotion you received this from.