My Xbox code doesn’t work

Hey there, carlodi girolamo

Welcome to the Microsoft Community forums.

Please can you tell us the exact message you get when you enter your code?

Where did you purchase the code from?

With regards to contacting support. They won't do anything unless the code was bought from Microsoft Store. If it was bought from the retailer, you will be directed back to them so they can solve the problem and give you a new code to use.

Hope this helps,

Regards,

Hi Carlodi

This issue requires contacting support, let them put you through a tier 2 support so they can investigate your Microsoft Account, because that is likely where the issue lies why you can't redeem it.

https://partner.support.services.microsoft.com/...

I typed in the error code and nothing happend it just says that the code doesn’t exist it’s just my one acount on my xbox the other one seems to be working

Hey there Michelle2005566,

Thanks for reaching out to the Forums for clarity on this subject. I can totally understand how this situation can seem puzzling especially if you don't buy codes that often. If you were sold a code that was denoted as MSA funds but it was 16 digits long,
then you need to get back in contact with the entity that sold it to you because as posted by @Onyx Is Here, Microsoft only uses 5x5 codes and
no 16 digit code will work.



Hope this information was helpful.

Thanks for reading!

check your code card, that need to have 25 digits, if haven't come back to the store and request a refound.