My Xbox can’t connect to the internet

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox

I don’t know if I kept my games or not. I had to do the hard reset offline because I wasn’t connect to internet and it said something about it will still remove the contents from of this Xbox or something like that. once it reset though I selected language but I’m stuck on the connection part, I can’t get past it since I can’t connect to the internet.

Hi Durag, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

Which error message do you receive? Have you tried to connect via a LAN Cable (for testing purposes, if possible)?

Have you tried to clear your console MAC address?

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

now it says

Can’t connect to the Internet

if you have a pc, try to connect to the Internet on it. You may have to work with your ISP to fix your connection.

Couple things to try.

When you go to your network settings, advanced settings, do you see your xbox pulling a 10.x.x.x, 172.x.x.x or a 192.168.x.x IP? If you see 169.254.x.x that means your xbox does not appear to be hitting any DHCP device. - Reset the modem/Xbox some times
works here

If you are using your ISP provided DNS servers, try changing to 8.8.8.8 and 8.8.4.4.

I got a couple more suggestions if the above don't work.