My xbox balance expired one day earlier + Revision of my xbox balance

Forum support cannot assist with billing issues. You would need to work with phone or chat support to see if there is anything they can do, but generally it is not possible to get expired funds back. http://support.xbox.com/contact-us

Hello, James. Please make sure your Xbox region matches with your physical location, Microsoft account region, and Microsoft balance region. So, if you said the gift cards are in £, it should be the UK.

You can double-check the Microsoft balance currency here:

https://account.microsoft.com/billing/payments

Apart from that, as I mentioned earlier, your balance doesn't expire and should not be voided if you don't use it entirely.

Thanks for the reply.

Yes, I understand that the Terms and Conditions state how long the code is valid for and if the balance had expired a month ago I would understand but as it's just two days it seems a bit harsh to not extend the lifetime of the balance. Also, it isn't particularly
easy to find when your balance is actually due to expire.

Hello Callum,

Thank you for posting in Microsoft Community.

We understand you are having issues with using your Microsoft balance. To clarify, a Microsoft account/balance can be used across multiple devices, including Xbox One and PC.

You should be able to use your Microsoft balance to buy games and other content on your Xbox One. However, there are some possible reasons why you might not see the option to use your balance, such as:



- Your Microsoft balance is not enough to cover the full cost of the item you want to buy, and you don't have a backup payment method set up.

- Your Microsoft balance is in a different currency than the one used in the Xbox Store for your region.

- Your Microsoft balance has expired or is about to expire. Microsoft balances usually expire after one year of inactivity.

To troubleshoot this issue, please follow these steps:
- Check your Microsoft balance and expiration date on https://account.microsoft.com/billing/payments
- Check your Microsoft billing address and make sure it is set to the same region as your Microsoft balance. You can do this by going to Microsoft account | Address book
- Make sure your Xbox One console is set to the same region as your Microsoft account and balance. You can change your console region by going to Settings > System > Language & location.
- Try to make a purchase using a different device, such as a PC or a mobile phone, and see if you can use your balance there.

I hope this helps! Let me know if you have any other questions.



Sincerely,



Microsoft Community Moderator

according to xbox helper , points were converted into currency and an expiry date was then put on all balances. due to expire june first 2015 .... however having said that ,if you go and buy a new cash card ( same as the old points cards) then that balance
will not expire ... but be honest can we trust them ? when i bought my points i was assured they would not expire ...yet here we are