My Xbox avatar on my profile won't update

OneRandomDave · May 30, 2022

I cannot get the avatar on my profile to update. I recently purchased a gas mask accessory for my avatar and have not been able to get the avatar on my profile/gamerscore leaderboard to change. It is stuck as the one I made some time ago.

I used my new avatar to change my gamerpic and it updated with no issues. My brother also changed his avatar and it updated on his profile immediately, so I tried updating my avatar on his Xbox, but to no avail.

Even when I remove the gas mask, it still will not update. I have tried reinstalling the app, power cycling, and making a new avatar, but nothing will work.

:)

OneRandomDave

I switched to my Original Xbox Avatar but it still won't update on my profile.

Ricardo Lechuga

Hi OneRandomDave! My name is Ricardo an independent advisor ready to help you with this situation!

Deck out your Xbox Original Avatar, and then import it to take the place of your gamerpic or new avatar. To import your original avatar:

Launch the Xbox Avatar Editor app.

Select Xbox Original Avatar, and then choose your original avatar.

Select Import.

Within a few moments, your Xbox Original Avatar will once again represent you across Xbox.

If you want to use your Xbox Original Avatar as your gamerpic, use the Xbox Original Avatars app. Only new avatars are able to use the Photobooth feature in the Xbox Avatar Editor.

https://support.xbox.com/en-US/help/account-pro...

OneRandomDave

Okay, I'll try that, thanks for your help.

OneRandomDave

When I open the app:

My profile:

[Mod Removed]

Even when I change the avatar or make a new one the one on my profile does not change.

Ricardo Lechuga

Sure, then you should contact support, that can be done on the support site on the contact us section, you have to log in and then don't choose community support

My Xbox avatar on my profile won't update