My Xbox App on Pc will not allow me to sign out!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jordan

This can be a bit dumb, but please double check if your system and apps are up to date:
Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Once everything is up to date, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Finally sign in again on both Microsoft store and Xbox app with the desired account

If the issue persists, please try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Those did not work. For whatever reason only a few pages on microsoft allow me to sign in on the child account, but not anywhere on the xbox store on chrome or safari. But I can sign into the xbox app on my phone, pc and sign into my console

As previously posted merging the two accounts is not possible.

The reason you are getting this message is that Hotmail/Outlook accounts are already MS accounts and can not be added to a second account as an email address used to sign in because the system will not know what account to sign into.

What you can do is this though I just tested it with my own.

Once you pull up the xbox app on your PC in the upper right hand corner you will see the X and minimum and maximum buttons with a circle next to that, that may show your avatar in it if you click on that circle at the bottom of that menu there is a choice
to sign out this will allow you to sign out of the current profile that is signed in once signed out and you click on that circle again it will give you a choice to sign in it will sign you back into the account currently signed in on your PC but it will also
give you a choice to choose a different account to sign into (this is just for the xbox beta app) this will allow you to sign into that app with your @live account.

This would be the only way that I can see that you would be able to use your @live account on your PC for your game pass.

Thank you for the reply, this is an idea I will try, although the only issue would be that in signing out from the xbox app also signs me out from other related MS apps across my system. So figuring out a way to isolate the account being used on the xbox
app from the rest of my PC may be a future solution to this.

the message appears when trying to sign into the xbox app thats the only platform on my PC that doesnt allow me to access my Microsoft account

and yes window is up to date

Do you think that this might have been caused by a 2 factor authentication issue?

My parents gave me a laptop they wanted me to take a look at. It was running Windows 10, so I signed into the Xbox app using my MS account to see how it performed. As I have 2 factor enabled, I got a notification on my phone to authorise the login, which
I did. The Xbox app worked fine - no more loading delays!

I then went back to the Xbox app on my own PC, signed out, signed back in again - no more loading delays!

Of course, I had tried signing out/in of the app on my own PC before, which never did anything, but what I hadn't tried was signing into the Xbox app on a different PC.

This can't be coincidence, as the app literally had constant problems for weeks on end, but the moment I signed into the app on a different PC, then signed out/into it on my own PC, it starts working as normal.

Anyway, fingers crossed it keeps working!