My Xbox app doesn’t recognize my existing console

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few things you can try to fix this issue:

Make sure your console is turned on and signed in.

Make sure that your phone and console are connected to the same network.

Restart both your phone and console and try linking them again.

Make sure that you have the latest version of the Xbox app installed on your phone.

If you have a Kinect sensor, make sure it is turned off as it may interfere with the linking process.

If none of these steps help, try uninstalling and reinstalling the Xbox app on your phone.

I hope one of these steps helps fix the issue.

i’m having the same issue i’ve had this account for so long and my friends list is cleared, cant access my online account through the app or through my console and the japanese characters pop up for my friends, when they search me it’s like my account doesn’t exist

I can log into the microsoft email account associated with the game, I can log into the xbox app, I can log into Forza website but the game says my profile doesn’t exist?



My version number for the game is 1.0.58.2

Correct but when I do that the app says I need to sign in to a certain account that was created and then deleted. I have a new adult account that the console is signed into, but the app wants to sign into the old profile. That is the only profile that the app asks for and won’t let me link to it. My console is signed into a new profile but app wants to link to old profile that doesn’t exist anymore

Sorry but that doesn’t help. Like I said, when the wifi is down my Xbox still accepts a hotspot. When the internet is running on my phone and computer, the Xbox doesn’t recognize any wifi including hotspots or neighbors