My Xbox account was shut down and I no longer have access to the email I made my account...

My other xbox account was locked. I have tried to verify online and through calling support multiple times over the past two weeks. No one at the call centers says they can help me. The only way to verify my account is through an email I made 10 years
ago in order to make a microsoft account. I no longer have ANY access to that email. I want access to my account and to go back to normal or I want a refund for all the games and subscriptions I've paid for on that account over the last 12 months. I can make
a new account, but I will not have access to the games bought with my old account. All the credit cards have my name on them, the phone number on the account is mine, the account names is literally my name and yet the only way to verify it is through a 10
year old email? My case reference number is 149 818 3453. Please help me.

I would love to have access to my old account. But if i have to make a new one it would be great if I did not have to repurchase every game I bought a digital copy of.

I have checked my bank statements and Microsoft has had zero problems charging my card for game pass!!! So why is it so difficult to logically look at the situation and see, okay. The account is his name, the account has his
phone number, the account has his credit cards with his name, hmmmmm yeah the account belongs to this guy.

All the call centers say there are no "higher ups" who can look into my case. And cannot even answer whether or not anyone actually looks into the case after I hang up. So apparently my case just sits there and no one cares until I call and bug them again?

Even though I have a case that has been "escalated" no one would even care about it unless I called again. zero effort will go into my problem once I have ended the call. So why even call the support teams if all they can do is walk you through what to do
on my computer?

I just want to hear a solution or at least an answer.

I have been a loyal Xbox consumer since 2002 and this awful experience has made me deeply dissatisfied.

:)