My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be...

Discus and support My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be... in XBoX Games and Apps to solve the problem; Since then I have tried communicating with anyone that could help me resolve this situation. I really need something of a win here. I've spent hundreds... Discussion in 'XBoX Games and Apps' started by Aplesedjr, Jan 10, 2023.

  1. Aplesedjr
    Aplesedjr Guest

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be...


    Since then I have tried communicating with anyone that could help me resolve this situation. I really need something of a win here. I've spent hundreds of dollars and thousands of hours, all of which (Purchased games, saved game data, friends list, gamerscore, etc.) is completely inaccessible through absolutely zero fault of my own. The reason for the closing of the account was apparently due to the changing of security information, which Microsoft takes seriously enough that they don't even allow the person whose information it is to access it once it has been tampered with.

    I'm working as hard as I can to get one of three things done.

    First, the best and easiest outcome would be to just gain full access back to my account.

    The second best would be something I know has been done (as is shown in this reddit post: https://www.reddit.com/r/xboxone/comments/99zoxx/what_to_do_if_your_xbox_account_has_been_hacked/ ), which is to transfer the data from the old account into a new one. This isn't' preferable, but I'd rather be left with something than the literal nothing that Microsoft seem content with.

    The last option would be simple compensation for all of the games I have purchased over the years, as well as the Game Pass charge that went through this month despite me not being able to access the account, so that I may repurchase the games I have did nothing to deserve to lose access to.

    If any of you can offer advice or assistance in achieving one of these outcomes I would be immensely grateful.

    :)
     
    Aplesedjr, Jan 10, 2023
    #1
  2. Aplesedjr Win User

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be done due to security information being changed and that the account was suspended.

    The worrisome part is that they haven’t contacted me back at all since originally saying the account was to be suspended, despite me having emailed them back numerous times asking for anything back from them. I understand the policy (even though my case points out a seriously major flaw in it), but would like something from them to compensate for everything they stripped from me.

    I remember when this first started I was able to find an online chat and spoke to someone through it, but everywhere I go since then doesn’t seem to have it as an option despite saying that it is. Would you know of a direct way to make contact in this way so I can maybe work on getting something back?
  3. Yoitsfloyd Win User

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be done due to security information being changed and that the account was suspended.

    The only thing you can do is call them at this point
  4. Georges C. Win User

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be done due to security information being changed and that the account was suspended.

    I'm not sure if they will respond to the same email, however you can try contacting support to see if they have a different position than your case.

    Because as this forum is open to the public and unfortunately, as independent consultants, we do not have access to some of the data they have, so we are unable to provide you with any information about your case.
  5. Georges C. Win User

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be done due to security information being changed and that the account was suspended.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Aplesedjr, I'm sorry about what happened to your account, however that description you are referring to was given by Microsoft when you tried to recover your account?

    Has your case been escalated to an advanced Microsoft team?
  6. Aplesedjr Win User

    My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be done due to security information being changed and that the account was suspended.

    The case had been escalated to be investigated by the account recovery team, and one of their members informed me that that while they could prove my account had been hacked, due to security information being changed they would have to suspend the account.

    I have tried to contact them multiple times since then via the email they used to message me, but they have not replied yet.
Thema:

My Xbox account was hacked on Christmas. A couple days ago, I was told nothing could be...

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