My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?

Discus and support My xbox account thinks I am still a child. How do I change it so that it knows I am an adult? in XBoX Accessibility to solve the problem; I use the xbox app. I have been wanting to change my 'gamerpic' to something else, but to do custom images I need an adult account. I am legally an... Discussion in 'XBoX Accessibility' started by SnoozeyBear, Jan 23, 2025 at 8:42 PM.

  1. SnoozeyBear
    SnoozeyBear Guest

    My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?


    I use the xbox app. I have been wanting to change my 'gamerpic' to something else, but to do custom images I need an adult account. I am legally an adult, I checked my birthday and it were correct and I am over 18.

    Issue is I don't really know where to start to even change that (I feel as though it should automatically know since it has my information in that regard). I am not part of any family group and the answers to my question that closest to this no longer apply?

    I am unsure of what to do.

    :)
     
  2. Rodrigo Oliver Win User

    My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?

    Hi SnoozeyBear, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Your Xbox account age starts from the Date of Birth you entered when creating your profile online.

    Once you hit 18, it becomes an adult account automatically. Just make sure your birthday on the account is correct.

    You can check it here: https://support.microsoft.com/accou...-account-837badbc-999e-54d2-2617-d19206b9540a

    [​IMG]

    If your Date of Birth is correct, try adding a payment method and billing information to your Microsoft Account.

    Sign in to the Microsoft account you want to update.

    https://account.microsoft.com/

    Go to Payment & billing and select Payment options.

    You can add or edit payment options here.

    If that still does not work, the best course of action is to contact Support and provide the necessary information to validate your date of birth.

    Please enter this link for web chat: https://support.xbox.com/contact-us

    If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

    You can also request a callback: https://support.microsoft.com/home/contact

    I hope this helps.

    Source:

    https://support.xbox.com/help/subsc...es/manage-payment-options-and-billing-address
  3. RetroWilsx Win User

    changing to adult

    hello, i understand there are problems with signing into child acounts on xbox live, i am not a child and would wish to change my account to an adult one , how do i do this?
  4. ChaosReigNZ84 Win User

    Parental control settings

    I can't remember 100% but I am sure whoever set up the child account can change it. Like if you made an adult account on the xbox before making the child account that adult account can change wether the child account is a child account or and adult one.
    I will just test this out myself now and post how it went
  5. win-user-02 Win User

    password lock a child account

    still no.

    I am not trying to lock them out of my account (although they are using their own account). I am talking about the account settings can be simply changed from child to adult. Every account setting can be changed from within the child account.
  6. WPAK Win User

    how do i change am account from child to adult

Thema:

My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?

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