My Xbox account says it doesn't exist after being hacked

Hi, Leon! I'm sorry to hear your account got compromised. No worries, I'm happy to assist you with this today.

Regrettably, once the email has been changed, we can no longer able to use the online form regarding Account compromised. I would suggest trying these steps and see if you can reach the Xbox customer support for them to further check or investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

When you say hacked, you mean you try to login, and you receive an error message: "This account doesn't exist"?

Hi Josef

my account just says it doesn't exist when i push next after typing the email

Oh sorry I don't check my email often and this was my last ditch effort in getting my account back and after I hadn't seen a reply for about 2 days I kinda gave up I'm able to chat now if your still willing to help me

1. Its a personal account

2. Last time I was able to sign in was about 4 months ago

3. Its a Gmail account

4. I've tried multiple different websites one being the Microsoft store and I've even tried the Xbox app (The account I'm trying to recover is my Xbox but its also my Microsoft)

Again I'm sorry for taking so long to respond