My Xbox account is not allowing me to log in

Hello All,



Sorry for any issues you are having due to the Service alert. Looks like the service alert has been resolved.
Please power cycle your console and
see if it is back to normal when it comes up.



Thanks,

Brad

Try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account.

Hello, do you already performed a console power cycle? this will fix most of the times this kind of issues, here are the instructions in the following link:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Let us know if these sugestions fix your issue, or if you need more assistance?

Hi Walker,

Thanks for reaching out to us in the forums for this issue. If you're having issues logging into your account, it may be due to the service alert that we experienced earlier today and that has recently ended. Please

power cycle your console (option with the power cord removal) and see if it is back to normal when it comes up.

If you continue to have issues in relation to your password, we'd recommend using the Lost Password Solution to either change or recover
your password.

Give this a try and let us know the results!

I hope this helps out!

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?