My Xbox account got suspended, tells me to activate and put phone number

Discus and support My Xbox account got suspended, tells me to activate and put phone number in XBoX Accessibility to solve the problem; Hello, my xbox account was suspended. I dont know the reason. Then it ask me to put a phone number, im from Portugal so o select my country and no... Discussion in 'XBoX Accessibility' started by Carlos Araújo2, Feb 24, 2023.

  1. My Xbox account got suspended, tells me to activate and put phone number


    Hello, my xbox account was suspended. I dont know the reason.

    Then it ask me to put a phone number, im from Portugal so o select my country and no number works, not myne and no number at all, friend etc.

    I was trying the trial of xbox cloud that i only used for a day. The account was suspended and i didnt even play with the trial and i dont want to be charged in the next month for something i cant even use.

    My email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Best Regards.

    :)
     
    Carlos Araújo2, Feb 24, 2023
    #1
  2. Rostom L Win User

    My Xbox account got suspended, tells me to activate and put phone number

    Hi Carlos!

    Sorry to hear about what happened. Please try to access your account through https://account.microsoft.com/ website using a different device or PC, internet browser, or internet connection. Make sure that you don't use any VPN.
  3. TheAngry1 Win User

    A family frustration - Repeated Account suspensions and blocked phone numbers

    As I have detailed many times above. I can get through the process you are describing and it tells me the account is recovered, then the final step, as it is logging in says the account is suspended and that I need to enter a phone number...

    Just to play along for a minute... Even if I was able to recover all 5 accounts and my kids happily went off to play... When Microsoft suspends them next week, my phone number still won't work!

    MY PHONE NUMBER BEING BANNED BY MICROSOFT IS THE ISSUE, NOT THE ACCOUNT SUSPENSIONS!!!!!!! (the latter is a different issue)
  4. FuddRuckinTruckin Win User

    Security Info Change

    This info did help for the most part. Before the 30 day wait period was activated i had to either put in an email or a phone number. I chose the phone number. So will microsoft delete all my account info except for the phone number or will the phone number
    be added to the account when the 30 days are up?
  5. TheAngry1 Win User

    A family frustration - Repeated Account suspensions and blocked phone numbers

    In case it adds anything, I un-suspended one of my kid's accounts using a co-worker's phone number as a test to confirm what I already knew.

    It worked just fine.

    My phone number and my wife's continues to be blocked for un-suspending the other 4 accounts.

    I cannot bug my coworkers each time Microsoft suspends the accounts. I need my family's phone numbers released for usage again.

    (After that, it would be nice if Microsoft stopped suspending the accounts for no known reason as well)
  6. Brian Garrard Win User

    Why won’t Microsoft help and How do I contact management that can help me?

    Get a message from Microsoft to tell me they have found unusual activity on my account. I go to login into my account to fix my information. I login with the correct password. They ask for verification via phone number. The phone number I have on file no longer exist so I use the verification form. Fill out the form and says cannot confirm. Rinse and repeat.
Thema:

My Xbox account got suspended, tells me to activate and put phone number

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