MY XBOX ACCOUNT GOT HACKED AND MICROSOFT DOESNT HELP

@Blank3k Dont be naive or dont bother responding if you dont know whats happening. I got my password reset to get my account back. That still doesnt help why my MICROSOFT points are missing and why I was never notified that my pass changed or anything.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Osc, your Microsoft account password is personal is non-transferable, you can try to recover your Microsoft account through the recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Hey there, Bloo Bean

Welcome to the Microsoft Community.

You can try seeing if you are able to sign into the account on your phone through a web browser. However, if that doesn't work, you will need to go through the recovery form method here: Recover your account (live.com)

For tips on how to submit this form, please read this article here: Help with the Microsoft account recovery form

Hope this helps,

Nathan

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Pilot, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this. As per post description, your account was compromised, and all details were changed. Let us work on this together and find resolution of the problem.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Help with the Microsoft account recovery form

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We highly recommend you visit these articles:

• How to recover a hacked or compromised Microsoft account
  
• When you can't sign in to your Microsoft account
  

With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store



We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community