My Xbox 360 will no longer connect to my home internet, and my Xbox One X will no longer...

Hello there @JosephGottlieb, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

my 360 is no longer connected, so you mean its gonne download to my 360 account? so when i go online with my xbox one x after i purchaged it/dowload to 360, i should be able to dowload it to my One X? right?

No beta on the console, I can try a factory reset

Hi, I don't think that could be a hardware problem if this only happens with a single network.

Just to confirm, your console connects fine to a different Wi-Fi network?

If you didn't tested that you can share mobile data via Wi-Fi hotspot and try in that way

Try the factory reset and let me know how it goes

And by the way, are you using an insider build / beta OS in your console?

Hi, in this case try proceeding with a replacement / repair request if none of the above worked