My Xbox 1 s suddenly turned off

PremedHeart7 · Dec 31, 2017

I was playing fortnite on my Xbox 1 s when suddenly my Xbox just turned off. Then when I tried to turn it back on, it didn't work. Then I followed the Xbox help and support which said to unplug the power cable, wait 10 seconds and then replug it. Still it
didn't work and so then I changed the fuse in the plug and it still didn't work. I don't know what the problem is. Any ideas?

:)

Raian Levy · Dec 31, 2017

Xbox One wont turn on

So yesterday I was playing Forza Motorsport 6 and my Xbox One suddenly turned off, I taught it was because of an error and went to sleep. today I realized it wasn't. I tried turning on the console and the Xbox logo lighted up as it should but suddenly
turned off after 1 second. tried powering it on again several times via the controller, capacitive button, xbox app on my Surface and on my WP. still nothing. already tried disconnecting and reconnecting the power supply.

Carlo of Cebu · Dec 31, 2017

Xbox turning off while updating

When I was updating the Dashboard my XBOX suddenly turned off and it says don't turn off and I'm worried about it

Internet Expert · Dec 31, 2017

This is the official guide to troubleshoot this issue: Troubleshoot Xbox One unexpectedly turning off

It is usually due to poor ventilation of the console, or a power supply issue.

Ensure nothing is blocking the ventilation holes of the console if it is overheating. If it's a power supply issue, you may need to send the console to Microsoft for repair. Do not attempt to open the Xbox console and service it yourself, as this will void
your warranty. See the link above for more troubleshooting details to figure out what exactly is causing the problem.

Internet Expert

This is the official guide to troubleshoot this issue: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

It is usually due to poor ventilation of the console, or a power supply issue.

Ensure nothing is blocking the ventilation holes of the console if it is overheating. If it's a power supply issue, you may need to send the console to Microsoft for repair. Do not attempt to open the Xbox console and service it yourself, as this will void
your warranty. See the link above for more troubleshooting details to figure out what exactly is causing the problem.

XBF Brad A

Hi Isabel,

Thanks for reaching out to the forums. We understand you are having issues with your 360 console turning off. We recommend trying the

check 360 power supply solution. As the other troubleshooting has been removed from the site.

Thanks,

Brad

kingimprint1234

Do your console over heats

T3chnlgydude

Does the color on the power buttons change at all during the startup?

Earthiest

Turn off your xbox for 1-3 minute(s) then turn it back on. Do this if you are still experiencingsome issues.

My Xbox 1 s suddenly turned off