My x box one will not let me add my account.

Hi,

As there are a small number of people reporting issues with this at the moment, I'd recommend keeping an eye on the following pages:

Xbox Live Status page

Xbox Support Twitter page

In the meantime, test the following:

1. Test logging in to your profile at account.xbox.com in an incognito window on an alternate device.

2. Unplug your Xbox console and leave it unplugged for 2 minutes before testing it again.

3. If you are on Xbox One, reset the console and if you are on Xbox 360, clear the cache:



Resetting Xbox One

1. Press the Xbox button  to open the guide.
2. Select Profile & system > Settings > System > Console info.
3. Select Reset console.
4. On the Reset your console? screen, you'll see three options, select the following:
   • Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file
     is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.

After you select one of the options, your Xbox One console will begin the process of erasing the selected content and resetting itself to the default settings.

Clearing Cache on Xbox 360

1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage.
3. Highlight but don’t select a storage device, and then press the Y button on your controller for Device Options.
   Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.
   
4. On the Device Options screen, select Clear System Cache.
5. When prompted to confirm storage device maintenance, select Yes.

When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

Hope this helps!

Yes, I've gone to the website to download X Box One games to my library, but I cannot.

To clarify again, I don't have an X Box One console so I cannot install it. The message will say I don't have the required device.

I do have a one year gold membership, pre-paid card.

In the past, games with gold can allow me to add an X Box One game to my library even without an X Box One console. If I purchase an X Box One console, my free games with gold games will be in the library.

Now there is no option online to add the X Box One game to add to the account unless I own a X Box One console.

Hopefully, you can help further. If not, thanks for the reply anyways.

Its not letting me send a message on my x box one

I have a x box 360s works great on my Linksys e2500 router.

I now want to add a second x box 360e ,It will not let me on to xbox live either wireless or other wise...need help.

The xbox one x won't let me add an account, and neither will my 2 old xbox ones. All do the grey screen.

The old xboxes say the new update went through. The xbox one x says the same, the update happened the same time my xboxes stopped letting me add my profile. Does that mean all 3 will need this offline update?