My WWE 2K24 app keeps cutting back to the Xbox One S Home Screen. I checked my storage, and...

Hi, MicrosoftUser! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with WWE 2K24.

If you don't mind, I'd like to ask you a few questions:

- Besides WWE 2K24, are you currently experiencing this with other games?

- Do you get any error codes/messages when this happens?

- Are there any external storage units plugged into your console? If so, may I ask where this game is installed?

Thank you! I'll be looking forward to your reply.
Best regards.

No, this does not happen with any other games, and I do not have any external storage units. There are no messages that pop up after getting redirected to the home page. And I downloaded the game from the Xbox store.

Hi Krystian, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you purchase the game with the same account you are using to play?

Please, make sure to make your XBOX the home console of your account.

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Then, follow these steps:

In My games & apps, highlight a game (but don’t select it).

Press the Menu button on your controller, and then select Manage game and add-ons.

Select the game tile, and then select each checkbox for which items you want to install.

Select Install, to confirm the installation.

Check if these two packs are installed:

https://www.xbox.com/games/store/wwe-2k24-myrise-mega-boost/9NKD6GCJJ8XJ/0010

https://www.xbox.com/games/store/wwe-2k24-supercharger/9NKV911K28HQ/0010

Source:

https://support.xbox.com/help/hardware-network/console/my-home-xbox

This did not work for me, when i click sign in on the home screen it just takes me back to the home screen, also none of the other apps, features and etc are currently working; my xbox one s is not working at all, thinking about discarding it to the trash
if no other method works

Hi Cailan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your WWE 2k24 disc game.

For us to isolate the case, does this happen to other disc games as well, or just specifically to your WWE 2k24 game?

If it doesn't happen to other disc games, try to launch your WWE 2k24 using a different Xbox console to see if it works.

If the issue persists and since the disc was newly purchased, I highly recommend you reach out to the retailer where you have purchased the game for a possible replacement or refund depending on their policy.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl