My world won't sync to cloud, I can't open it

Hi, Osvaldo! It's my pleasure to assist you with this today.

Kindly try to do these steps and check if it will fix the issue. Press and hold the Power button on the front of your Xbox until the console turns off.

Unplug everything from the back of your Xbox.

Wait 3 minutes, and then plug the power cord and HDMI back in.

Then, please check if that fixes the issue.

If that still doesn't work, please try to reset the console this way.

IMPORTANT: Make sure to remember the email and password for the account before taking these steps.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info > Reset console.

Select "Reset and keep my games & apps

Let me know if that works. Thank you!

no, you won't as they are also saved on the cloud. So, once you'll open the game it will sync the saved data.

DO NOT erase your local game saves storage like Microsoft support might says!!! There are sync problems and I was told to do that and now all my world's are stuck in the cloud and I can't retrieve them till they fix it, if they ever do. To solve the problem they told me I had to erase my local game saves, and then sync back from the cloud. What I would do is find a way to transfer your world to Minecraft realms and save it to another device that way. I wish I would have done that. Your worlds are not safe on the Xbox or on its cloud services. They basically can't do a damn thing, neither Minecraft support or Microsoft support.

Hi Amy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to recover them from your XBOX Cloud.

Launch the Minecraft game on your Xbox Console and navigate to the "Play" menu.

Locate and select the "Sync Old Worlds" option.

A list of worlds stored in the Xbox Cloud will appear. Find your deleted world in this list.

Once you've found it, choose the "Download" option to restore the world.

If your world doesn't appear in the Sync Old Worlds list, it won't be possible to recover it.

Let me know if it works!

Hi Ty, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to recover them from your XBOX Cloud.

Launch the Minecraft game on your Xbox Console and navigate to the "Play" menu.

Locate and select the "Sync Old Worlds" option.

A list of worlds stored in the Xbox Cloud will appear. Find your deleted world in this list.

Once you've found it, choose the "Download" option to restore the world .

If your world doesn't appear in the Sync Old Worlds list, it won't be possible to recover it.

Let me know if it works!