My Wireless controller are suddenly stopping.

Quick question, have you tried running it on the system with a cable just to see if it works as a wired controller?

I have not validated the version of firmware, but I know it suddenly stops working. To update it, I plug the controller in and update firmware. I do this for both controllers. Then it will work for a couple of weeks and suddenly stop.

Thank you for your feedback

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Hemo, I'm sorry about the situation, friend.

What we can do in this case, if the control is under warranty, would be to trigger the repair like this:

Click on this link, if your console appears in your account click on it or register it.

After clicking on it, go to ''online service''. In the category put ''accessories'' and next to ''standard control'' and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

I remain at your disposal if you have any further questions.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lisa, it is very difficult to specify whether the issue is in the console operating system, your network, or your console's network card chips.

In a matter of system, tete do the procedures below.

Cache 360

Clear the console cache this way:

1. Press the XBOX button on the controller, go to "Settings" and select "System Settings".

2. Select "Storage".

Highlight, but don't select, a storage device and press the Y button on the controller to access Device Options.

Note: It doesn't matter what storage device you select. This will clear all storage devices from the cache.***

3. On the Device Options screen, select Clear System Cache.

4. When prompted to confirm storage device maintenance, select "Yes."

Note: After successfully clearing the system cache, you will return to the Storage Devices screen. Press the XBOX button on the controller to return to Xbox Home.

After this, try using your mobile phone's intenet 4g and connecting your Xbox through it to see if it shows the same symptom when connected to your home's wi-fi network.