MY VIP VAULT, MY PRIZE DISAPPEARED

Good night, dear!

My name is Alisson and in the last few months I have been participating in the program my vip vault, on 04/09/2018 I have accumulated "7500 GEMS". I then bought the product "Turtle Beach Elite 800X Gaming Headset", so far so good,
the problem is that I did not receive any email that confirmed that I had even redeemed some identification code, but it appeared in the extract, great, only since strange things began to happen, simply my rewards caught, no more computes, no matter the promotion,
just caught, and today when I went to check my extract of my vip gems I was scared because the "Turtle Beach Elite 800X Gaming Headset" disappeared from there, and the strangest thing is that at the beginning of the month I received a money deposit in my microsoft
account of R$ 87.00 and in moments all this disappeared, even though I have not bought anything. I want to understand what happened, and if my product really is on the way want some ID number, this complicated understand what goes on, I spent a lot of money
to reach such a mark were more than R$ 40,000.00 spent on XBOX LIVE .

I look forward to my new headset.

Here's my only ransom proof!:



:)

 

My VIP Vault Prizes

The vague statement followed by the message being locked so no one can respond. Probably just following orders. I'd really hate to be support here right now.

Canceling the rewards program before all of the goals can be fulfilled was a really bad idea. They should have bitten the bullet for at least a year (with ample warning) before making a move like this. Whoever decided the value of the vault items probably
screwed up and Microsoft was probably losing money - or not making as much as projected. Making sure that digital currency is never in stock protects the bottom line, I'm sure.

 

My VIP Vault Prizes

I have saved up my gems that I have earned over the years in the effort to one day cash in for something really good. However, with the Xbox Rewards program being canceled and merged with Microsoft Rewards soon, I realized I needed to redeem my gems while
they were still worthwhile (this is due to each gem being only worth 1 microsoft point when the change happens dramatically reducing their value). I am an extremely dissatisfied customer due to the majority of the prizes in the vault being sold out and not
being restocked. Even things such as Xbox gifts cards which are literally the companies own currency have been “sold out” ever since I have considered spending my gems. I have tried to be patient but I have checked back nearly daily for a month now and nothing
has changed. On top of that, customer service has been extremely unhelpful in response to similar posts that I have seen. The response always states “We update the vault with new items and restock popular ones on a regular basis, so be sure to check back often.”
However, this vague statement that is constantly repeated has yet to be fulfilled. I have been a loyal customer to Xbox and have participated faithfully in the rewards program. I simply want the vault to be restocked so that I may be treated fairly and rewarded for
my loyalty as this program comes to an end.