My Vip Star Rank not updating

Hi, This seems to be the second time I have posted this question but here goes again.

My Vip Star Rank has not updated properly since 2015, you don't appear to have a way of contacting the relevant departments about this issue (after contacting customer service -to be told not their department, requesting call backs -that never came and posting
on here, only to check back and there be no record of it !?

In this time I have been logged as not even a 1 star rank , even though I'm ashamed to say that I should be easily 5 star ranking based on my purchases alone, the last time I checked (before the stars went " underconstruction " at the new year I registered
as spending £168 in that month, this was massive error and understatement of what I actually spent). Not only that but after new year it just has "get started" button on it now... what the **** guys?

I spend most of my disposable income on your products, in the last week running up to the new year I easily spent enough to secure rank 2 status ... and that was just in that week alone, times that figure roughly by 4, then add the fact its not been logging
correctly since the 5/9/15 and maybe you start to see the problem.

With no department to actually talk to about this issue and all searches for my original question yielding no results, others posting questions very much like mine and yet no ones getting answered. I'm starting to despair

please answer this with something other than;

"If you scroll down on the My Rewards page, it says "Temporary Delay in Deposits", they are working on it, not sure how long it will take."

Thank you

:)

 

My rank star vip not progress for level 5 buy windows 10 home and need for speed payback deluxe

My Rank Star Vip not progress level 4 for level 5 Buy Windows Home 469,00 BRL and Need For Speed PayBack Deluxe 279,00 BRL in windows store live Brasil, my rank star vip not progress for level 5.

 

My star rank haven't been updated after purchase

I totally understand that. I've only mentioned this offer only because since then my star rank is not updating. It used to be spot on every time but since my star rank got updated on 7th of march nothing seems to count into my rank anymore and I'm sure £80
game should have some impact on it.

 

Hello AUTOMATICDONKEY,

We responded to your post at (MyVip Star Rank not updating). Again, in-game consumables are not
eligible for MyVIP, like Defiance Bits, Elder Scrolls Online Crowns, Star Trek Online Zen, etc.