My vip star rank is wrong

Keep in mind that pre-orders, in-game consumables, subscriptions AND purchases that were eligible for another offer would not be included in your MyVip progress calculation.

Either way, a staff member will review your information and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do NOT work weekends.

Hello Tracer 420,

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

After reviewing your purchases, we see that you had many pre-orders, which is why your VIP Rank may be lower than what you were expecting. Purchases that are eligible for another offer does not have an effect on MyVIP Star Level progress. Your purchase just
needs to meet the criteria above.

I'm having the same problem; all of a sudden my VIP rank went from 66% of the way to 5 stars as a 4-star, to 91% of the way to 4 stars as a 3-star.

Hello Vladdracula777,

You are at 84% progress towards your next star. This means you need approximately 190.38 USD more in spending in order to be promoted. Note that this count does not include any purchases you made recently, as it takes us 96 hours to receive any new activity.

Hello Art of Nunchaku,

MyVIP is re-calibrated every year. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based off your eligible spending amount from the previous year (September 2015 - December 2016), you were placed at a 2 star level and your progress was set to a default state.