My VIP rewards stars not updating

Poplin · Sep 7, 2017

Been a member for years and just realized i have 0 stars despite spending above the yearly threshold for 5 stars. Anyone know why this isn't updating? Is there something you have to do to trigger? I buy everything on the xbox store, so it makes no sense
that nothing has been tracked. Turns out there's no customer support for rewards, so hopefully this gets an official response.

:)

SugarbearKILL · Sep 7, 2017

Not seeing my VIP stars move up

I’ve been buying lots of game and not see rewards or my VIP stars

SargentDynamit8 · Sep 7, 2017

I didn't get any Credits

I build up my VIP and did what it says and it doesn't look right. I didn't got any credits or any VIP stars. What i done to build my credit and VIP wasn't reconsidered and therefore wasn't updates for a while and so based on what i checked Xbox live reward
should give me 5 VIP stars and reward credits based on the VIP stars and a lot of reward credits you forgot to apply. At least 250,000 reward credits must be added for Reward team update i

Smwutches · Sep 8, 2017

In order for support to check into it for you, you'll want to post in the Xbox Rewards Questions support forum.

Keep in mind that VIP levels are based on how much you spend each year, so your current progress would only include purchases from January 1, 2017, until now. Subscriptions, in-game consumables, and preorders do not count towards VIP.

Smwutches

In order for support to check into it for you, you'll want to post in the Xbox Rewards Questions support forum.

Keep in mind that VIP levels are based on how much you spend each year, so your current progress would only include purchases from January 1, 2017, until now. Subscriptions, in-game consumables, and preorders do not count towards VIP.

Lochenblue

MS doesn't run the rewards program.

Then who is running the rewards program? I am still getting notices saying I need to update my information, which hasn't changed and is entirely accurate, but I still haven't received my rewards from November onwards. I'm at least a 2 star VIP, but that
really doesn't mean anything because rewards to keep sitting there and not being transferred into my account.

XBLRewards8

Hello AlphaZoid,

For future reference, purchases and other new activity take up to 96 hours to be processed. Your purchase on the 10th has now been processed.

XBLRewards8

Hello StumpyYapper,

Purchases can only be Rewarded through MyVIP or offers, not both. Since all your purchases in October qualified for the I Heart Horror Reward, they were not eligible for MyVIP payback. Regarding your November payback, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Smwutches

The Microsoft Rewards program only has 2 levels. They don't have VIP stars like the Xbox Rewards program had. On the rewards site if you press status it will show your level information and if you click on "See my level benefits" it will show you what's
available at each level.

My VIP rewards stars not updating