My VIP rewards a little unfair. Please help.

I got a prize for being part of rewards for more than 7 years, and that is cool, and I have been gold for about 10 years ! what is not cool is that I had to travel and even switched from an OG xbox one to a xbox one S (that is why I could not use the console
or its services for about a month) and when I come back to my rewards I find this.

[table][tr][td]Happy Anniversary! It’s been seven years since you joined Xbox Live Rewards. Here’s 300 MyVIP Gems as our way of saying thanks.[/td][td]300 MyVIP Gems[/td][td]EXPIRED [/td][/tr][/table]

What does that even mean, if you give me a prize for something then give it to me, not everyone has access to the webpage at all times, please help me with this. My GT is . Thank you.

:)

 

Didn't get my VIP rewards

I didn't get my VIP rewards for my purchases in August and I don't see my September rewards calculation on my rewards page...please help

 

xbox rewards anniversary

Hello !

i've just reached my xbox rewards anniversary since March 1st but i didn't see anything in my rewards panel to claim the VIP Gems i deserve for it. ( 300 VIP Gems apparently)

Can you help me for this problem please .

Best regards

 

Hello ChiuXone,

As stated in the FAQ:

What are MyVIP Perks?



MyVIP Perks are a new way we’re rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore, or completing
a new MyChallenge. Please note this is just the initial round of perks we’ll have available for our members, as we’ll be adding even more in the future.


Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We’ll
send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

You can read more about MyVIP Perks in our Terms and Conditions.



Unfortunately, since you were alerted to your anniversary in December, and it is now March, 60 days have elapsed and that perk has now expired.