My VIP rank reset incorrectly

Hello ChrisKostakis,

We do not see any purchases on your account for February. You can look up your purchase history on the commerce site at (https://commerce.microsoft.com/). Keep in mind we can only track purchases made off the
Xbox store.

VIP ranks are reset each year. They were reset on January 1.

Preorders do not count towards VIP.

Hello D3MON SP4RDA,

We see that you have never had 4 stars. In fact, you have never had any MyVIP stars until your recent purchases promoted you to your first star.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you were a zero star member, you did not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

The closest thing we could find to perhaps being confused as four stars was one time you received two percent back under the MyAchievements system back in 2013.

VIP ranks reset each year. They were scheduled to reset on January 1.

VIP ranks reset each year. So yes, it's possible to lose levels.