MY Vip credits have yet to be deposited into my account

Discus and support MY Vip credits have yet to be deposited into my account in XBoX Rewards & Social to solve the problem; My rewards.xbox.com page says that I have 15,500 credits that are redeemed but, have yet to be deposited into my account. My gamertag is , and I have... Discussion in 'XBoX Rewards & Social' started by ZODIAC MATRIX, Mar 22, 2018.

  1. MY Vip credits have yet to be deposited into my account


    My rewards.xbox.com page says that I have 15,500 credits that are redeemed but, have yet to be deposited into my account. My gamertag is , and I have been waiting for like 2 weeks for these credits to come in.

    :)
     
    ZODIAC MATRIX, Mar 22, 2018
    #1
  2. I havent received my credit for the last punch card and im not showing progress on the new one

    Topic.

    Also I have 28000 credits that have yet to be deposited into my account. Any assistance would be appreciated.
     
    Terrence Johnson, Mar 22, 2018
    #2
  3. I have 8250 credits since December 18, 2016 and I haven't recieved my credits yet.

    I have had 8250 credits since December 18, 2016 and I haven't received my credits yet. They should of been deposited by January 5 ,2017 into my account. When will they be deposited for me to be able to use these 8250 credits?
     
    ETERNAL INFERNO, Mar 22, 2018
    #3
  4. Smwutches
    Smwutches Guest

    MY Vip credits have yet to be deposited into my account

    Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th,
    they are deposited by the 15th of the next month.
     
    Smwutches, Mar 22, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    MY Vip credits have yet to be deposited into my account

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  7. Smwutches Win User

    MY Vip credits have yet to be deposited into my account

    Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th,
    they are deposited by the 15th of the next month.
  8. Kravez Win User

    Reward Credits Deposit

    I'm a ambassador yet i still need help sometimes haha. I read the terms and conditions a little more and discovered reward credits obtained through the VIP Vault are excluded from the normal deposit dates of credits obtanined any other way. Well guess this
    is out of my hands and I'll have to be patient. Thank you Smwutches
  9. Phantasystar77 Win User

    No Credit For Purchases

    In the past that was never the case. Looking back at my history, I spent a lot of cash last Feb, yet my deposit was showing for pending at the end of that month and I got my credit on 3/8. I'd like to try and work myself back up to the 5 star VIP level (August
    should have pushed me to 4)I was at one point, and this doesn't exactly motivate me to try if it no longer gives me credit on purchases......

    02/28/17 - MyVIP Star Rank 2 (Gold) - 22,000 Credits 03/08/17 - Rewards Deposited - 23,450 Credits
  10. Smwutches Win User

    Have not recieved my credits and wrong vip star rank

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. Since you haven't reached that point yet, you have not earned an automatic deposit. Since you do have over 1,000 credits pending, you can request
    a deposit and they should be deposited on the date listed on the site that you make the request.

    Legendary status is in reference to your achievement level, not your VIP status. VIP status is based on star levels which are based on how much you spend in the marketplace over a yearly period. You can see how much you need to spend for each level at
    http://rewards.xbox.com/terms-and-conditions

    If you still need assistance, you'll want to post in the Xbox Rewards Questions forum so support can check your account.
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MY Vip credits have yet to be deposited into my account

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