My VIP and not recognizing My subscription and my star rank it was at 86 now its at nothing ...

VIP ranks reset each year. They were scheduled to reset on January 1.

Support will verify your gold.

Hello kingdarby,

MyVIP is re-calibrated every year. We go over this in our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Regarding your Gold status, our system takes up to 96 hours to process any changes. This means that when your subscription ends, there is a brief window where you account will not reflect your gold status until we load your subscription renewal. You should
see your status upgrade to Gold in the next few days, since you just had a subscription renewal. I have reviewed your account, and this has not affected your payback. I can confirm seeing payback at a Gold level for your account.

Hello Vladdracula777,

You are at 84% progress towards your next star. This means you need approximately 190.38 USD more in spending in order to be promoted. Note that this count does not include any purchases you made recently, as it takes us 96 hours to receive any new activity.

Hello Art of Nunchaku,

MyVIP is re-calibrated every year. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based off your eligible spending amount from the previous year (September 2015 - December 2016), you were placed at a 2 star level and your progress was set to a default state.

I'm having the same problem; all of a sudden my VIP rank went from 66% of the way to 5 stars as a 4-star, to 91% of the way to 4 stars as a 3-star.