my viki app doesnt work correctly

The App provider is responsible for the behavior of their app.

You need to contact the Rakuten Viki support for information about the Viki App and the server error.

Hi there Holly,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the Viki App on the Xbox 360. I recommend to try the following troubleshooting article:

Viki app on Xbox 360.

Give this a shot and let us know the results.

The Xbox 360 Viki app is no longer supported. This has been the case since January 12th, 2017. https://support.viki.com/hc/en-us/articles/115001212367-Xbox-360-Viki-app-no-longer-supported-

Hey there,

Unfortunately the Viki app is no longer supported on the Xbox 360 console. If you want to see the app on the Xbox One console, be sure to let the developers of the app know!

Hello CMpunk,

Thanks for coming to the forums. We understand having issue with an external Hard drive. Currently the console and PC are reading it as a media drive. This will not allow you to install games on it. When you plug it in on the Xbox and it asks you to format
for the Xbox go ahead and do this. You can look over the
troubleshoot external hard drive. If it doesn't meet three requirements it will treat it as a media hard drive also. Also check out

manage storage Xbox one for more information on setting up an external.

When you first connect, Xbox will prompt you to format your device. You can use it for Xbox games and apps, or for personal media such as pictures, music, and video. (Xbox will treat devices that don’t meet the above requirements as media storage.)

If after all this and still reading it as a media storage, it may be the external is not compatible. You would need to reach out to the manufacturer then.

Hope this helps.

Brad